Verizon sent man a refurbished phone with MDM, then deleted his data remotely
Jon Brodkin • June 12, 2026 Verizon sent one of its customers a “refurbished” phone equipped with a Mobile Device Management (MDM) profile that gave the company remote control over the device. The serious mistake raises questions about Verizon’s process for preparing refurbished phones to be sent to customers. Tom Collery, the unlucky Verizon customer,